Human-Centered Design

Partner with your stakeholders to solve the toughest challenges.

In this high-stakes moment, addressing the seemingly endless cascade of challenges can seem overwhelming. Using human-centered design (HCD) in tandem with Mathematica’s expertise in advanced analytics, the healthcare system, and human services programs, we guide our clients to the heart of the problem, then iterate together towards effective, efficient solutions that meet the real needs of your stakeholders.

It's never been more important to be human-centered.

In our technology-driven world, it’s important to stay human-centered. Talk to one of our experts to see how we can take an HCD approach to solving your most complex challenges.

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Our HCD model is three pronged:

Understand stakeholders needs. No one understands a problem better than the person experiencing it. By empathetically exploring stakeholders’ experiences using open-ended, techniques, we elicit the needs your stakeholders didn’t even know they had. Only by first understanding the real problem can we begin to find solutions.
Ideate with stakeholders. A deep understanding of stakeholders and proper definition of the problem is the starting point for innovation. We create diverse teams and work directly with you and your partners to generate possible solutions.
Test, refine, and implement. How do you know if you got it right and make it better if you’re not quite there? Try it out. With a bias to action, we remain nimble—working hand in hand with our clients and their stakeholders to craft the solutions that truly move the needle.
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WEBINAR

Ask Mathematica Anything… About Human-Centered Design

In an interactive, conversational webinar, Mathematica’s Ben Fischer discussed using human centered design to support public program improvement and stakeholder engagement.

View the Webinar

Related Staff

Benjamin Fischer

Benjamin Fischer

Senior Program Lead

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Alexandra  Resch

Alexandra Resch

Senior Director of Learning and Strategy, Human Services

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Jonathan McCay

Jonathan McCay

Senior Program Analyst

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Annalisa Mastri

Annalisa Mastri

Principal Researcher

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