Olivia Chan

Olivia Chan focuses on improving the quality of care and advancing whole-person health. She specializes in primary data collection, qualitative methods, and program implementation and evaluation for federal, state, philanthropic, and commercial clients.

Chan currently supports a mixed-methods implementation evaluation of the Maryland Primary Care Program, a key element of the Maryland Total Cost of Care Model. She is on the learning system, programmatic technical assistance, and monitoring team for the Accountable Health Communities Model. Chan also works on quality improvement efforts for the Centers for Medicare & Medicaid Services (CMS). She leads the Infant Well-Child Affinity Group, part of CMS’s Maternal Infant Health Initiative, where she helps state Medicaid agencies improve performance on the Core Set of Children’s Health Care Quality Measures. Chan previously worked on the Contact Tracing and Quarantine Evaluation for the Centers for Disease Control and Prevention, publishing with her team qualitative findings in SSM - Qualitative Research in Health and monthly landscape reviews of state approaches to contact tracing. Chan serves as a co-lead for Mathematica’s Asian Pacific Islander Employee Resource Group.

Before joining Mathematica, Chan was a Bill Emerson National Hunger Fellow and a part of The Century Foundation’s Health Equity and Reform team. She graduated from Johns Hopkins University with a degree in public health and social policy. Chan is passionate about reforms to our health system and social safety net as means to advance patient-centered care, health outcomes, and equity.