Projects
Understanding the Value of Centralized Services
2020-2022
Project Overview
Objective
To deepen the understanding of how families apply for and receive services from multiple programs and benefits in one place, and the cost and benefits of centralizing services.
Project Motivation
To summarize the findings from existing research on this topic and build on this knowledge base by documenting client and staff experiences receiving and providing services at up to three sites.
Partners in Progress
MEF Associates
Prepared For
U.S. Department of Health and Human Services
U.S. Department of Health and Human Services, Administration for Children and Families
U.S. Department of Health and Human Services, Administration for Children and Families, Office of Planning, Research, and Evaluation
VOCS aims to deepen the field’s understanding of how people apply for and receive benefits and services from multiple programs in one place.
Driven by the Congressional directive in the H.R.2740 Appropriations Act, the Understanding the Value of Centralized Services (VOCS) project will explore how Centralized Community Resource Centers (CCRCs) can reduce burden on constituents and ensure cost-effectiveness of social benefits through three main parts:
- Expert consultations and stakeholder engagement to refine the study design, provide input on the literature review and selection of sites to visit, and share feedback on study products
- A review of literature that contributes to the definition of centralized services and identify service models, implementation strategies, and costs and benefits of implementing centralized services
- Visits to sites that centralize services to learn about the experiences of clients and staff who receive and provide services
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