Project Overview
To build the evidence base about the potential of Navigators to improve outcomes and equity in workforce programs.
In partnership with the Department of Labor (DOL)’s Chief Evaluation Office, we are building evidence about the role navigators can play in the workforce system. Navigators can be well positioned to help support workers with low wages and from groups facing systematic racism in accessing programs, benefits, and protections. They (1) are connected to the community and the workforce system, (2) can be strategically placed in and hired to connect with marginalized communities, and (3) can serve a dual mission of supporting individuals and supporting systems change.
- Social Policy Research Associates
- Needels Consulting, LLC
- Dr. Anna Haley, Rutgers School of Social Work
U.S. Department of Labor
Mathematica is evaluating navigator activities through coordinated evidence building activities across multiple studies.
In partnership with the Chief Evaluation Office (CEO), the Women’s Bureau, the Office of Unemployment Insurance, and the Office of Trade Adjustment Assistance, the project includes a coordinated data collection approach to build a cohesive evidence base across all three evaluations. It also includes coordinating evidence building activities with other DOL agencies, contractors, and other stakeholders.
The project includes three studies:
- Implementation evaluation of the Fostering Access, Rights, and Equity (FARE) Navigator grantees.
- Implementation evaluation and evaluability assessment of Unemployment Insurance (UI) Navigator grantees
- Formative evaluation of Trade Adjustment Assistance (TAA) Navigators
The FARE Grant Navigators implementation study will capture the nature of programs established by 2021 and 2022 FARE grantees, assess the nature and degree of grantees’ achievement of FARE grant goals, and identify key learnings from FARE grantees with respect to challenges and promising practices.
The UI Navigators implementation study will focus on ARPA UI Navigator grants to seven states to better understand how UI agencies partnered with community-based organizations (CBOs) to reduce disparities in access to UI benefits and services and to explore barriers in implementation. It will also include an evaluability assessment for an impact study on the effectiveness and impact of UI Navigator models.
The TAA Navigators formative study will focus on the implementation of Navigator programs across states and how those programs have provided hands-on assistance to employers and workers to increase enrollment in TAA and improve training and employment outcomes.
Evidence & Insights From This Project
Unemployment Insurance Navigators Addressing Technology Barriers
This spotlight brief describes technology barriers to accessing the unemployment insurance (UI) program, populations that are affected by technology barriers, and strategies used by UI Navigators in New Mexico and Pennsylvania to address these barriers.
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