Assessing How Providers Use Disseminated Resources in the Ryan White HIV/AIDS Program

Mathematica supports HAB by (1) creating a data dashboard to help HAB understand how, where, and why disseminated products in the RWHAP are used, and (2) leading a mixed-methods evaluation to assess the use and performance of resources, including those developed under HAB’s Special Projects of National Significance, which test innovative HIV care delivery models. This project furthers HAB’s interest in incorporating implementation science principles into its work, given recent research highlighting the need to closely examine how promising HIV care models are disseminated and delivered.

Using human-centered design, Mathematica developed the Health Resources and Services Administration (HRSA) HAB Dissemination Channel Analytics Dashboard to help HAB capture, monitor, and analyze engagement with dissemination products. The dashboard helps rapidly identify patterns and anomalies, trends over time, and comparisons across channels and products. It helps HAB staff answer critical questions: Which resources have the highest engagement? Which pathways are people accessing dissemination resources through? What are the most used resources in terms of types of products, population focus, and content areas? Easy access to and understanding of these data helps HAB drive future dissemination strategy. We created a user guide and hosted trainings for HRSA HAB staff to ensure the dashboard could be easily accessed, fully used, and properly maintained. 

Together with dashboard development, and with input from HRSA HAB leaders and staff, Mathematica refined an evaluation plan, tested data collection instruments, and is leading a mixed-methods evaluation of dissemination product performance. The evaluation includes analysis of dashboard analytics, a survey of all RWHAP recipients and providers to understand use of HAB resources and reasons for non-use, 40 virtual site visits to understand the role of HAB resources in recipient and provider interventions, interviews with RWHAP providers, and a synthesis of findings in a final report.