Unemployment Insurance Navigators Addressing Technology Barriers

This spotlight brief describes technology barriers to accessing the unemployment insurance (UI) program that Navigator staff in New Mexico and Pennsylvania reported some claimants and potential claimants face, especially those who were older (ages 55+), had low incomes, or lived in a rural area. The brief then describes how UI Navigators in both states helped to remove those barriers by providing in-person assistance, technology equipment, and internet access so individuals with technology barriers can successfully apply for UI.

This brief is part of a study funded by the U.S. Department of Labor (DOL), Chief Evaluation Office, that explores the implementation of UI Navigator Grants, which seven states received in 2022. The DOL’s Employment and Training Administration funded these three-year competitive grants, which aim to support efforts to promote equitable access to UI benefits. Visit the Navigator Evidence-Building Portfolio website for additional information about the study’s design and related publications. A full study report will be available in early 2025.