Implementation of a Certification Program in Supply Chain Management for Early Career Professionals

Key Findings:

• The LINCS program expanded to colleges and students outside of the consortium during the grant period. All key LINCS activities—developing and implementing the certification track coursework, exams, and certifications—were achieved as planned. The consortium colleges successfully produced Common Learning Blocks and content in all eight of the planned certification areas. CSCMP successfully developed and implemented its certification exams in each of the areas and awarded the certifications. CSCMP’s higher level certification program, SCPro™, provided the foundation for the new program. Although SCPro™ existed before LINCS, the new credentials created entry-level to mid-level industry certifications using content from the LINCS program. They were later officially named SCPro™ Fundamentals certifications. All nine consortium colleges developed and offered certification track courses and the consortium designed its learning management system to make the certification track content available outside of the consortium colleges during the grant period. Students outside the consortium colleges could access the certification content through the same learning management system used by the consortium with the National Program Office enrolling and tracking their participation. The consortium achieved these successes by overcoming early challenges in program start-up including communication, procurement delays, and staff turnover in the National Program Office.
• The colleges developed the certification track courses to work within their specific contexts, which is essential for program sustainability. College staff and faculty integrated the centrally developed LINCS content into their institutions’ course offerings. The integration of content at the college level unfolded in a variety of ways; some colleges embedded the content into existing courses, some created new courses, and others offered self-study options. In addition, some partnered with employers to offer content off campus. Eight of the nine colleges partnered with the National Urban League affiliate in their area to offer coursework and exams in the format that worked best for the students of the colleges and affiliates. The various approaches to implementation were shaped by each college’s internal and external context, and the colleges employed approaches that worked best with their own institutional structures, processes, and local labor markets. This process for development and implementation enabled each college to create a program that fit its own needs but still offered standardized industry-validated content to prepare students for certification exams.
• A diverse group of students pursued certifications. The LINCS program attracted students who were demographically diverse and had a wide range of education and employment backgrounds. Across the consortium, LINCS students were older than the typical community college student. More than one in four had some college experience, and one in seven was a veteran. Although some were not employed at the time they enrolled and might have pursued certifications to enhance their immediate job prospects, nearly two out of three students were employed when they enrolled. Interviews with a sample of students indicated that some pursued certifications in the hope of getting a promotion or changing careers, and others sought more general skill development or improved marketability.
• Employers thought the certifications were valuable, but it might take time before they make the certifications a requirement of their hiring process. In spring 2016, employer partners reported that they valued the skills and knowledge of workers who had completed SCPro™ Fundamentals certifications. They demonstrated this in a variety of ways, including offering internship programs for certification track students and participating in college career events. Some employers went further and actively encouraged their employees to pursue certifications or even offered certification track courses on site. Although these actions indicate that employers valued the competencies reflected in the certifications, none of the employers Mathematica interviewed—who were identified as those most closely engaged with the LINCS program—had begun requiring certifications formally when making hiring decisions.

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